Are Rules a Crutch?

One of the most famous case studies in American business is the story of Nordstrom and their unparalleled customer service. Nordstrom’s asymmetrical customer experience translated into a big bottom line. …
One of the most famous case studies in American business is the story of Nordstrom and their unparalleled customer service. Nordstrom’s asymmetrical customer experience translated into a big bottom line. …
One of my favorite elements that I miss from baseball is the thorough list of unwritten rules. You’d be surprised at how many unofficial rules of the game are deeply …
It’s human nature to seek comfort. By now you’ve heard me harp on embracing tougher paths whether for virtue, desirable outcome, or otherwise. I’d argue this is why we like rules. …
We are so nitpicky around here. It can be a bit much, I know, but there’s good reason. We like to define clear standards for our training for a few …